Digital Support Officer

• Support the creation and management of digital tools, content and processes.
• Be a strong advocate for driving the adoption to digital systems.

About the Digital Information Team

The digital information team provides development and delivery of digital infrastructure within ACON, including managing technical aspects of ACON’s digital application and information platforms such as internet and intranet assets, online marketing, communication, engagement and fundraising systems. The team are strong advocates for driving the adoption to digital systems and providing support to the communication & fundraising team to increase engagement with donors, volunteers, supporters, members, and staff through online digital channels.

Ok, so what’s the role?

The Digital Support Officer assists with the planning and implementation content creation, functionality, processes, and systems across all ACON digital platforms including the website and intranet. You will:

• Provide support to users for ACON’s managed digital systems and internal systems.
• Provide guidance to ACON staff ensuring a collaborative attitude regarding technology, data, and digital assets.
• Assist in digital asset management, user access and subscription management.
• Provide support to website development, maintenance and system integration.
• Support internal and external digital engagement processes including projects and campaigns to go-live.
• Assist with the protection of ACON’s systems and data from security threats in line with ACON policies.
• Be part of the testing process for digital transformation projects.

Who are we looking for?

• Someone who has a strong understanding of web technologies such as HTML, PHP, CSS, JavaScript and JQuery.
• A person with demonstrated knowledge in data reporting and social media tools.
• Someone with an excellent level of computer literacy in the Microsoft Office suite of programs, especially SharePoint’s information architecture.
• A person with a strong understanding of CRM and digital engagement systems.
• Someone with experience in helpdesk service management ticketing systems to interact with end users.
• A person with high level problem solving and analytical skills to resolve and minimise technical issues.
• Someone with experience in a dynamic and fast paced environment, with a strong focus on customer service.

What else can we tell you?

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details?

Salary: $72,546 to $75,624 (Gross FTE per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience. [Up to $45,375 for 3 days per week]

Location: ACON’s Gadigal / Sydney Office, with flexible working options a possibility (away from the office).

Hours: Part-Time (42 hours per fortnight) on a 1-year fixed term contract with the possibility of extension).

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.